Surgr Privacy Policy

Surgr is operated by Alex Morris LLC, a Wyoming limited liability company ("we," "us," or "our"), which is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and social media scheduling platform (the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and profile picture (if provided via Google Sign-In).
• User Content: Posts, threads, and other content you create, schedule, or publish through the Service.
• Payment Information: If you subscribe to a paid plan, our payment processor (Stripe) collects billing details. We do not store your full payment card information.
• Communications: When you contact us for support, we collect the information you provide in your correspondence.

1.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with the Service, including pages visited, features used, and actions taken.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain your session, remember preferences, and analyze usage patterns.

1.3 Information from Third Parties

• Google Sign-In: If you sign in using Google, we receive your name, email address, and profile picture from Google. We only request basic profile information necessary for account creation.
• X/Twitter: When you connect your X/Twitter account, we receive authorization to publish content on your behalf. We do not access your direct messages or private data beyond what is necessary for the publishing feature.
• TikTok: When you connect your TikTok account, we receive basic profile information and authorization to publish or upload videos you choose to post through Surgr. We use TikTok access only to provide connected TikTok features and do not access unrelated TikTok account data.
• Pinterest: When you connect your Pinterest account, we receive basic account information and authorization to publish Pins or read boards and Pin metrics only as needed to provide the Pinterest features you choose to use. Surgr does not ask for Pinterest passwords, collect Pinterest session cookies, publish Pins without your approval, or use Pinterest account data for unrelated advertising or data-sharing purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Schedule and publish content to connected social platforms on your behalf
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, analytics).
• Social Media Platforms: When you use the Service to publish content, your content is shared with connected platforms such as TikTok, YouTube, LinkedIn, Instagram, Pinterest, and X according to their terms.
• Legal Requirements: If required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us at support@surgr.ai.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@surgr.ai.

7. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Effective Date." Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Company: Alex Morris LLC
• Registered office: 30 N Gould St Ste N, Sheridan, WY 82801
• Email: support@surgr.ai
• Website: https://surgr.ai